Altru

  • overview
  • features
  • customer stories
  • pricing
  • association partnerships
  • resources
 

All-in-one Museum Management Software: Raising the Standard in Museum Technology

Have you ever wished you could consolidate every piece of information your organization needs in one place? Merge your CRM with point-of-sale data? Get event invitations into the right hands every time?

Stop juggling multiple databases and manage your museum’s ticketing, donations, events, sales and financials with one technology solution.

Altru - The first all-in-one museum management software that centralizes all the information you need to achieve annual revenue goals, identify and increase the number of new supporters, increase program and event attendance, strategically acquire and retain members, and track relevant information required by your stakeholders.


 
 

Features

We listened to you and built a solution that helps you overcome your biggest obstacles by giving everyone in your organization access to the same information. And when everyone’s working from the same page, your organization can reach its full potential.

  • Achieve annual revenue goals
  • Identify and increase the number of new supporters
  • Increase program and event attendance
  • Strategically acquire and retain members
  • Track relevant information required by your stakeholders

Feature Selector:

360 Degree View

Complete Constituent View

Achieve a complete understanding of your supporters through consolidated record management

Intuitive Dashboards

Identify trends for forecasting future performance; predict and respond to seasonality; even out cash flow during the year, and make better business decisions with robust reporting tools.

Revenue Reports

Monitor multiple income streams to ensure profitability and drive better investment decisions.

Membership

Membership Work Center

Manage membership programs easily in our Membership Work Center. Here, you have the ability to run reports, print membership cards, process renewal notices, and more!

Membership Analysis Tools

Quickly analyze membership trends and identify potential revenue opportunities.

Admission Membership Tools

Recognize your members not only through programming and mailings, but also at admissions! Improve member retention and acquisition with personalized member communications and efficient upgrade/renewal processes.

Family Revenue Reports

Identify total value of a member’s household!

Admissions & Ticketing

Touch-Screen Sales

Utilize a configurable touch screen solution to quickly process walk-up admissions, membership sales, and accept donations. Improve customer service by recognizing members at the admissions area and automatically applying appropriate discounts.

Online Ticketing

Empower your supporters to buy tickets online and capture more information to turn a one-time visitor into an enthusiastic fan!

Mobile Event Registration

With multiple ways of engaging members, advanced sales, online sales, or walk-up admissions, you can increase attendance at scheduled programming, including pre-registered events. You can also mark registrants as attended on your smart phones and mobile devices!

Fundraising

Consolidated Constituent Record

Understand what your supporters mean to you. Whether they have the potential to be major or loyal donors, track all of their participation as well as interactions with your organization in a consolidated constituent record.

Email Templates

Recognize your supporters quickly through personalized acknowledgement mailings, reminders, or even create your own recognition programs such as a donor wall. You’ll also be able to communicate through standard mail and email at the same time.

Fundraising Reports

Quickly and easily run reports to understand where you are relative to the goals you’ve established for your fundraising initiatives.

Programs & Events

Organizational Calendar

Keep track of all the activities going on at your organization, from ticketed programs and camps to fundraising events.

Event Management

Manage your fundraising events from start to finish. Know who is coming, track your budget, even manage where everyone will be seated!

Event Attendance and Revenue Reports

Track your attendees, as well as monitor your success, through easy reporting options!

Online Sales

Online Sales

Engage with supporters through your website. You can embed transactional pages for online ticket sales, membership sales and renewals, online donations, and event registration. You can also allow automatic membership benefits to returning users.

Integrated Shopping Cart

Provide an integrated shopping cart for a seamless process of multiple transactions in a single visit to your site.

Personalized Acknowledgement Emails

Recognize online activity automatically. Design a personalized acknowledgement email that reflects your organization’s character and is sent automatically after online transactions are processed.

Mobile

Key Performance Indicator Reports

Utilize mobile key performance indicators to quickly analyze fundraising, membership, and ticketing trends for your organization.

Go Mobile!

With mobile access, your staff can leave behind the pen and paper rosters and instead mark attendance on their smart phones or iPads.

Mobile Queries and Records

Mobilize your strategic initiatives by enabling your staff to access queries and constituent records on mobile devices in real time!

Merchandise Sales

Retail Operations

Quickly implement and manage your retail operations through Altru. Add departments, vendors, and items through easy-to-use tools.

Merchandise Daily Sales

Sell merchandise through the admissions desk and your store. Recognize membership benefits and apply additional merchandise discounts based on marketing promotions.

Inventory and Sales Reports

Identify frequently purchased items and track your inventory through the Inventory and Merchandise Sales reports.

Group Sales & Facility Rentals

Reservation Management Tool

Track all of your group reservations, from school groups to tour programs and facility rentals, in one Reservation Management Tool. You can track your reservations from booking to check-in.

Resource Tracking Reports

Create custom itineraries or tracks for the different types of groups and reservations you will host. You’ll be able to easily track your resources from supplies, to staff, and facilities.

Group Check-In

Easily recognize your groups as they arrive. You can even check them in on an IPad® or other mobile device!

 
 

Pricing

Altru is priced as an all-inclusive annual subscription starting at $10,000 per year. The subscription includes a fully hosted solution for unlimited users, implementation services to assist with the setup and configuration of the offering, training to assist users as they prepare to use the solution, access to customer support, and software maintenance.

Members of AAM, ACM, and APGA associations receive a discount on the first-year Altru subscription plan.

 
 

Association Partnerships

American Association of Museums (AAM) Affinity Partner Program

Blackbaud is proud to participate in the AAM Affinity Partner Program, which offers members a discount on their first year Altru subscription. If you are not an AAM member, please contact AAM for information at institutionalmembership@AAM-us.org.

"Museums of all types and sizes – from aquariums and historic sites to art museums and zoos – are always searching for more efficient ways to do business, particularly in this economic climate. As AAM continually strives to advocate on behalf of the field and provide outstanding service to our members, we applaud Blackbaud for its Corporate Affinity Partnership and for providing this new solution at a discount to AAM members." — Ford W. Bell, President, American Association of Museums

Association of Children’s Museums Partner Program

“The Association of Children’s Museums is pleased to announce that Altru, powered by Blackbaud, is now part of the ACM Affinity Partnership Program, which brokers high-quality products or services at a discount for members. As an Affinity Partner, Altru offers what our members have been asking for: a unified museum management solution that is priced affordably for most organizational types and sizes.” — Janet Rice Elman, Executive Director, Association of Children’s Museums

American Public Garden Association Partner Program

"The American Public Gardens Association is committed to raising the professionalism of our member gardens. In today’s uncertain economic climate, we know that our members need a competitive edge in all areas of their business, as well as the ability to streamline their operations. Therefore, APGA is pleased to offer the Altru Affinity Program to provide a discount on Altru to our APGA member gardens.” — Madeline Dobbs, Director of Development and Marketing, American Public Gardens Association

 
 

Resources

Welcome to Altru! New technology. A new way of doing business. From videos to user guides, here are some resources to help you learn more about Altru!

Altru Resources at a Glance:

Blog

Find out the latest info, tips & tricks, & more for Altru. You can even subscribe to the blog by email or by RSS feed. Learn more

more

New to Altru?

Introduction to Altru (Video)

Altru 101 Videos: This video series builds on "Welcome to Altru" with introductions to some of the tasks and functions in specific areas of the program.

For more information, see Getting Started with Blackbaud Altru!

more

Altru for Beginners

Altru for Beginners − This lighthearted, easy-to-read book introduces you to the main features of Altru. Regardless of what hat you wear at your organization, Altru for Beginners explains the concepts and features of Altru. With its quick-paced, humorous style, this book is a valuable and reader-friendly resource, whether you are new or experienced at Altru.

Snippet from the book...

"Altru is what we call a “SaaS offering.” Not to be confused with the “sass” spouting from Bart Simpson or your tweenage daughter’s attitude, “SaaS” stands for “Software as a Service.” This means you access the program through an Internet browser, similar to how you maintain your Facebook® account or surf the web through Google® searches."

more

 

Altru at a Glance:

A 360° View

Gain a clear, 360° view of your organization, data, and constituents. At any time, you can see a global snapshot of your organization — as well as information to support your strategic vision.

  • Manage your organization with unified functionality for memberships, fundraising, ticketing, marketing, merchandising, and more
  • More effectively manage your resources — including staff, volunteers, and facilities — with a centralized calendar and other tools
  • Identify trends for forecasting future performance
  • Monitor multiple income streams

more

Acquire & Retain Visitors, Members, Donors

Engage and cultivate visitors and supporters more consistently and efficiently across multiple departments.

  • View a single, holistic constituent
  • Strengthen affinity and loyalty with constituents by helping staff track their activity to better understand donor preferences and motivations
  • Serve and steward members and guests to increase retention, visitation, and acquisition
  • Provide information and tools to move constituents smoothly along the from ticket buyers to major donors

more

Boost Efficiency

Increase efficiency to focus on your mission — not on administrative tasks.

  • Break down the silos and share constituent information across your organization
  • Enable staff to spend less time on non-value-added or redundant activities such as normalizing data across disparate systems
  • Drive an increased return on all your organization’s assets, with efficient group sales and scheduling through a centralized calendar
  • Track revenue and attendance associated with organizational activities and programs
  • Reduce paper copies, lists, and manual data entry; eliminate duplications and reliance on institutional memory

more

Improve Communication

Streamline your external and internal communication efforts.

  • Drive an increased rate of return on marketing efforts
  • Market programs and exhibits to members with appropriate, timely campaigns to drive program sales, donations, and membership renewals
  • Improve internal communications among your leaders, staff, and volunteers
  • Use your existing, branded website to engage more constituents by enabling online donations, membership acquisitions, discounts, ticket purchases, and event registrations

more

Know Your Supporters

Improve your operation by knowing who is supporting your organization and their full household relationship with you:

  • Determine the total value of a member and their household – annual membership, merchandise sales, donations, programs and events attended
  • Identify a profile of your loyal members
  • Cultivate visitors and volunteers into members and program participants
  • Tailor exhibits based on member and visitor behaviors
  • Increase program attendance by tailoring programs to members

more

Affordable, Flexible IT

Reduce IT costs and create organizational efficiency with our state-of-the-art, web-based, SAAS-model platform.

  • Secure hosting and IT infrastructure reduces your IT and administrative investment; access your database remotely
  • Instructional videos are embedded in Altru
  • Create and manage system views and access for your staff, with security based on each user’s roles or permissions
  • Access your database remotely via HTTPS/VPN on mobile devices
  • Take advantage of Altru’s site license and provide system access to all staff members without increasing your investment

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It Pays to be a Member

We are proud supporters and partners of the American Association of Museums (AAM), Associaton of Children's Museums (ACM), and the American Public Garden Association (APGA) which offers members a discount on their first year subscription of Altru.

* "Museums of all types and sizes – from aquariums and historic sites to art museums and zoos – are always searching for more efficient ways to do business, particularly in this economic climate. As AAM continually strives to advocate on behalf of the field and provide outstanding service to our members, we applaud Blackbaud for its Corporate Affinity Partnership and for providing this new solution at a discount to AAM members." — Ford W. Bell, President, American Association of Museums

more

Read Altru Case Studies

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