Blackbaud Payment Services User Guides User guides are grouped by service. To search a guide for a specific word or phrase, press CTRL+F to open the Find screen, enter the word, and click Find. We recommend you download user guides larger than 300K: right-click the link to the guide and select Save Target As. To purchase printed copies, email manualrequest@blackbaud.com.
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Blackbaud Merchant Services
- Web Portal Guide (PDF 2.16M) November 7, 2011
This guide explains the features available through the web portal. You use the web portal to manage your account with Blackbaud Merchant Services, monitor transaction activity, and resolve chargeback requests. - Getting Started with Blackbaud Merchant Services (PDF 274KB) June 21, 2011
This document explains how to configure your account with Blackbaud Merchant Services through the web portal and in your Blackbaud program. It also provides an overview of how to manage your transactions through the web portal. - Set Up Blackbaud Merchant Services for eTapestry (PDF 560KB) April 11, 2011
This document explains how to create your account with Blackbaud Merchant Services and configure the account in eTapestry. It also provides an overview of how to manage your transactions through the web portal. - Blackbaud Merchant Services with The Raiser's Edge (PDF 320KB) June 21, 2011
This document explains how to set up The Raiser's Edge to use Blackbaud Merchant Services to process credit card transactions throughEFT or Batch. - Blackbaud Merchant Services with Altru or Blackbaud Enterprise CRM (PDF 168KB) June 21, 2011
This document explains how to set up Altru or Blackbaud CRM to use Blackbaud Merchant Services to process credit card transactions.
Blackbaud Payment Service
- Configuration Guide (PDF 283KB) September 2, 2010
This guide explains how to set up your Blackbaud program to integrate with the Blackbaud Payment Service to securely accept credit card information and process credit card transactions. - CyberSource and the Blackbaud Payment Service (PDF 154KB) November 21, 2011
This document explains how to set up your Blackbaud program to securely communicate with a CyberSource account through the Blackbaud Payment Service to process credit card transactions. - CyberSource Business Center (PDF 256KB) January 20, 2011
This document provides an overview of the features available through the Business Center for CyberSource accounts resold through Blackbaud. It also explains how to set up the Business Center to best support your CyberSource account.
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