Blackbaud NetCommunity for The Raiser's Edge User Guides

To search a guide for a specific word or phrase, press CTRL+F to open the Find screen, enter the word, and click Find. We recommend you download user guides larger than 300K: right-click the link to the guide and select Save Target As. To purchase printed copies, email manualrequest@blackbaud.com. If you have a question or comment about the user guides or help file, please email docs@blackbaud.com.

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• Configuration Overview (PDF 947K) May 2, 2011
  To help consultants, account executives, and users determine the appropriate configuration to implement Blackbaud NetCommunity, this document describes the server and network options for the program. It also describes requirements for each service and any special security considerations to take into account.

• 6.40 and 6.41 Update and New Features Guide (PDF 1.8M) November 21, 2011
  This guide provides details about the new features and enhancements in Blackbaud NetCommunity 6.40 and 6.41.

• New Features Video for 6.40 & 6.41 (VIDEO, Duration 6 min.) November 21, 2011
  This video provides a quick look at some of the key new features and enhancements available in the Q4 2011 release of Blackbaud NetCommunity 6.40 and 6.41. For more information about all new features, see the New Features Guide.

• Infinity Platform Installation and Upgrade Guide (PDF 3.6M) September 9, 2011
  This guide describes the system requirements and basic server setup needed to install and run an application built on the Blackbaud Infinity platform.

• Program Basics Guide (PDF 848K) November 21, 2011
  This guide includes information on basic navigation and common procedures, such as using the HTML Editor, creating a page link, and inserting an image. It also provides information about constituent codes.

• Website Design Guide (PDF 7.4M) November 21, 2011
  This guides describes the website design process. It contains information about creating and managing the key components of your website, including page layouts, templates, and style sheets.

• Parts Guide (PDF 7.4M) November 21, 2011
  This guides describes how to create and edit parts to display content on your website.

• Administration Guide (PDF 3.6M) November 21, 2011
  This guide explains each task found in Administration, such as how to create multiple websites, establish settings for sites, set up merchant accounts, and configure workflows.

• Users & Security Guide (PDF 1.2M) November 21, 2011
  This guide explains each task found under Users & security. Refer to the guide for information about users, roles, task groups, security assignments, and how to import constituents as users.

• Email Guide (PDF 2.6M) November 21, 2011
  This guide details all aspects of sending email through Blackbaud NetCommunity. It includes procedures for creating email templates, lists, messages, newsletters acknowledgements, eCards, and notifications. The guide also discusses how to manage invalid accounts and email campaigns.

• Chapter Management Guide (PDF 838K) November 21, 2011
  This guide describes the design and management process for chapters. It includes a process overview as well as detailed procedures for creating the chapter management part.

• Personal Page Management Guide (PDF 1.2M) November 21, 2011
  This guide describes the design and management process for personal pages. It includes a process overview as well as detailed procedures for creating the personal page manager part.

• Team Fundraising Guide (PDF 2.1M) November 21, 2011
  This guide describes the design and management process for team fundraising. It includes a process overview as well as detailed procedures for creating the various parts related to team fundraising. It also addresses offline donations and integration for a fundraiser.

• Team Fundraiser Dashboard FAQ (PDF 116K) May 2, 2011
  This FAQ explains the fundraiser dashboard to team captains. We recommend you provide this pdf to your fundraiser team captains. The FAQ includes a Dashboard Overview section that explains the buttons on the dashboard and what team captains can do in each area of the dashboard. The FAQ also includes an Offline Donations section that explains how to record check and cash gifts on the dashboard and how to understand the offline donations log.

• User Networking Guide (PDF 2M) November 21, 2011
  This guide describes the design and management process for user networking on your website. It includes a process overview as well as detailed procedures for how to create the various parts related to user networking.

• Blackbaud NetCommunity & The Raiser’s Edge Integration Guide (PDF 3.6M) November 21, 2011
  This guide explains how to process website transactions to The Raiser’s Edge.

• Blackbaud NetCommunity Integration Guide for Direct Marketing (PDF 958K) August 19, 2011
  This guide explains how to integrate Blackbaud Direct Marketing for The Raiser's Edge with Blackbaud NetCommunity.

• Payment Application Data Security Standards Implementation Guide (PDF 158K) August 5, 2009
  This guide includes information about how to use Blackbaud NetCommunity to help secure your constituents' credit card information in compliance with Payment Card Industry Data Security Standards (PCI DSS). 

• Forms Guide (PDF 800K) November 21, 2011
  This guide describes how to create and manage forms. Use online forms to collect a wide variety of data from website users.

• Troubleshooting Guide (PDF 130K) November 21, 2011
  This document includes information about scenarios that could affect the performance of the program. Initially, two topics are covered: the impact on your website if the NetCommunity Web server loses its connection with the Raiser’s Edge Web Service server and using a test environment to evaluate the impact of a new release, patch, or new functionality against current business practices before going “live.” Additional topics will be added as areas are identified.